Customer Service Executive

Our client, a leading provider of hazardous waste management services, is looking to recruit a Customer Service Executive. The main purpose of the role is to provide administrative support to the Sales Team and assist with customer care/service duties, to help build and be part of a successful sales team.

Key Duties & Responsibilities

• Answer telephone in a prompt and professional manner.
• Enter all new enquiries on to the CRM System, ensuring each has a unique number.
• Oversee the sales inbox e-mails and deal with them accordingly.
• Send out quotations as required.
• Ensure CRM System is updated with all relevant information including all contact details and uploading documents (quotations / enquiries / orders etc.,) when required.
• Follow up any customer queries or requests for more information to allow prompt turnaround of quotations.
• Check all order details and upload updated information onto system ready to pass to the operations team.
• Arrange dates with suppliers for sub-contract work, liaising with customers and raising all necessary paperwork when the invoice has been received.
• Deal with any discrepancies on supplier invoices swiftly to allow the customer to be invoiced correctly.
• Carry out customer care calls as requested / required.
• Assist with following up and chasing quotations that have been sent out, recording results on the system to allow for analysis at a later date.
• Attend sales meetings as required and work as part of a team, promoting ideas that can help move the business forward.
• Proactively manage your time and activities to ensure high level of efficiency and output.
• Ensure all activities are carried out in accordance with current Health & Safety and Environmental legislation.
• Perform other reasonable ad-hoc duties as requested to support the business needs.

This is a full-time, permanent role based at the company’s office in South Essex, working 8am-5pm, Monday to Friday.

Ref: J9626

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