At a Glance

Salary £-Competitive Salary
Type Permanent
Location
Sectors
Job Reference J8754
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Customer Service Representative

Our client is a well-established regional commercial waste management and recycling business. A vacancy currently exists for a Customer Service Representative.

Reporting to the Customer Services (CS) Manager and working within a team of Customer Service Representatives, your main responsibilities will include:

  • Handling telephone calls and deal with customer enquiries effectively and efficiently
  • Order processing which includes dealing with orders received via telephone, email or post
  • Liaising with internal departments and external suppliers
  • Effectively handling and resolving day-to-day issues identified internally and reported by customers.  Understanding when to escalate a problem or enquiry.
  • General administration duties
  • Dealing with customer documentation
  • Preparing internal and customer reports as required on a weekly or monthly basis as per the customers’ requirements or as requested by the CS manager.

 Experience, Qualities and Competencies

  • Previous experience in the waste management sector
  • Sales or customer service background
  • Excellent call handling skills
  • Excellent oral and written communication skills
  • Good at information seeking and handling
  • Excellent problem-solving skills
  • Able to manage multiple tasks
  • Attention to detail
  • Flexible and proactive attitude
  • Driven and positive
  • Commercial awareness
  • IT literate – excellent working knowledge of Word, Excel and Outlook. Aptitude to learn waste management software.
  • Team player

Core hours are 8:30am – 5pm, Mon-Fri.

J8754

 


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